Support

Last updated 23 August 2026.

We aim to reply within two working days. RelapseLock has no account system, so there is no login to verify and nothing you need to prove — just describe what happened. It helps if you include your iOS version and iPhone model, and what you saw versus what you expected.

Please don't send screenshots of anything explicit; we don't need them, and we don't want to ask you for details about what you were doing. What we need is the app's behaviour, not yours.

Blocking

Something got through. Why?

Most likely one of three things, and only the third is a bug:

• Apple's filter missed the site. Website blocking uses the content restrictions built into iOS, which rely on Apple's own classification of adult content. We do not maintain a blocklist, so there is no list for us to add a site to.
• It was inside an app that isn't shielded, or inside a browser that isn't covered. Third-party browsers and browsers embedded in other apps are not always subject to the same restrictions. Shield that app too.
• Protection was actually off. Open the app — if Screen Time access has been revoked it will say Protection is off on the home screen and offer to fix it.

Can you block porn inside Reddit, Telegram or X?

No, and neither can anyone else on iOS. Apple provides no way for one app to inspect or filter what is displayed inside another. The only lever available is shielding the entire app for the hours you choose. If that's where it happens for you, shield the whole app and accept that you lose the rest of it during that window — that's the honest trade, and any app claiming otherwise is describing something iOS does not permit.

Nothing is being blocked at all

Check Settings → Screen Time on your iPhone and confirm RelapseLock still has access. If it was turned off, the app will show the Fix this button on its home screen. If access is granted and blocking still isn't happening, email us with your iOS version.

My schedule didn't turn on

The app distinguishes between a schedule that is off and one that iOS refused to register — if it shows Schedule failed, confirm Screen Time access is still granted in Settings, then retry from the Protection tab.

The disable delay

I need protection off right now and the timer is running

The countdown cannot be shortened, and the challenge set cannot be skipped. Both have to finish before protection turns off. That is deliberate and there is no support override — if we could turn it off for you on request, the feature would not work for anybody. You can extend the delay, and you can cancel the request entirely.

If you genuinely need immediate access to a shielded app, turn off Screen Time access in Settings → Screen Time, or delete the app. Both work immediately. We would rather tell you that plainly than have you believe you are trapped.

My countdown restarted

The timer measures real elapsed time rather than the clock, so moving your device clock forward restarts the wait instead of skipping it. Travelling across a timezone can trigger this too; the app explains it rather than accusing you of anything.

Can I make the delay shorter?

Yes, but not immediately. Pick a shorter value and the change is scheduled for one of your current delays from now — choose 15 minutes while you're set to 60 and it lands in 60 minutes. Until then the delay stays at 60. You can call the change off at any point before it lands, and Protection settings shows you what's coming and when.

The point is narrow: you shouldn't be able to shorten the wait in the moment you want it shorter. Outside that moment it's yours to change. Lengthening the delay applies straight away, and a countdown that's already running is separate — it is never affected by a change to the setting.

Your data

How do I delete everything?

Account → Delete all my data. Because wiping your data would also turn protection off, it goes through the same timer-and-challenges gate. Finish both, then come back and delete.

Can you delete my data for me?

There is nothing for us to delete. RelapseLock has no account and no server, so none of your information ever reaches us — see the Privacy Policy. Deleting the app removes everything it stored.

Can I move my streak to a new phone?

Only through an encrypted iPhone backup or device transfer, since there is no sync. That's the direct cost of having no server, and we think it's the right trade.

Something else

Is this therapy?

No. RelapseLock is a blocking and tracking tool, not treatment and not a medical device. It makes no claims about health outcomes. If this is affecting your life in ways you can't manage on your own, please talk to a qualified professional. If you are in crisis, contact your local emergency services.

Feature requests and bugs

Both welcome at jatinlalit010@gmail.com. Bug reports that include your iOS version, iPhone model and what you were doing get fixed fastest.